Refund policy
Welcome to Peptide Hackers
Welcome to Peptide Hackers, your trusted source for high-quality peptides! At Peptide Hackers, we are dedicated to providing the best peptides on the market to help you achieve your health and fitness goals.
Contents
- Our Mission
- Why “Peptide Hackers”?
- Full Traceability for Our Peptides
- Extensive Product Range
- Quality and Safety First
- Customer-Centric Approach
- Frequently Asked Questions
Refund and Return Policy
At Peptide Hackers, we strive to ensure customer satisfaction with our high-quality peptides. Due to the nature of our products and their sensitivity to temperature changes, we have specific guidelines for returns and refunds.
72-Hour Return Policy
We have a 72-hour return policy. You must request a return within 72 hours of the tracking showing delivered. Returns are only accepted if we sent the wrong item or if the item is broken. If the tracking shows delivered and you do not find the package, we will consider that package delivered.
Conditions for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Non-Returnable Items
Due to contamination risks, we do not accept returns for opened items. Additionally, we cannot accept returns on sale items or gift cards.
Process for Returns
To start a return, contact us at info@peptidehackers.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns should be sent to the following address: Peptide Hackers LLC
2029 Century Park East, Suite 400
Los Angeles, CA 90067
Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@peptidehackers.com.
High-Risk Customers
If we determine that you are a high-risk customer, we will only ship to a FedEx station, where you will need to pick up the package. Be prepared to bring a government-issued identification.
Research Use Only
All products offered by Peptide Hackers are intended for research use only. They are not for human or animal testing or consumption of any kind.
International Shipping
We do not take responsibility for shipping outside of the United States.
Special Shipping Options
We offer the option to ship products without labels as well as camouflage shipping.
Restricted Countries
We do not ship peptides for research purposes to the following countries and regions:
- Australia
- Austria
- Brazil
- Canada
- China
- Denmark
- Finland
- France
- Germany
- Greece
- India
- Ireland
- Israel
- Italy
- Japan
- Mexico
- New Zealand
- Norway
- Russia
- Saudi Arabia
- Singapore
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- United Arab Emirates
- United Kingdom
For any questions or concerns, you can reach us at: Peptide Hackers LLC
2029 Century Park East, Suite 400
Los Angeles, CA 90067
Email: info@peptidehackers.com
Phone: 617-299-9918