Privacy policy

Privacy Policy – Peptide Hackers LLC
Last Updated: 08/07/2025

1. Our Commitment to Privacy

Peptide Hackers LLC (“Peptide Hackers,” “we,” “our,” “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, purchase products, or otherwise interact with us.

2. Contact Information

If you have questions about this Privacy Policy or your data rights, send us mail at:

Peptide Hackers LLC
2029 Century Park East
Los Angeles, CA 90067

3. Information We Collect

We may collect the following categories of personal data:

  • Identity Data – name, date of birth (for age verification), billing/shipping address

  • Contact Data – email address, phone number

  • Transaction Data – purchase history, payment information (processed securely via third-party providers)

  • Technical Data – IP address, browser type, ISP, device identifiers, date/time stamps, referring/exit pages

  • Usage Data – site navigation, shopping patterns, click activity

We may collect data through cookies, log files, and similar technologies to improve site functionality, analyze trends, and personalize content. You can disable cookies in your browser, but this may limit certain features.

4. How We Use Your Information

Your personal data may be used to:

  • Process and fulfill orders

  • Provide customer service and updates

  • Maintain account and site security

  • Send transactional or service-related communications

  • Send marketing communications (only if you opt in)

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade personal data to third parties.

5. Marketing Communications & Consent

We send marketing communications only if you have explicitly opted in.

Email Marketing – Opt in during checkout or account creation; unsubscribe anytime via the link in our emails or by contacting us.

SMS Marketing – By subscribing, you agree to receive recurring promotional and service-related messages. Message frequency may vary. Standard messaging and data rates may apply. Opt out by replying STOP or using the provided unsubscribe method.

Opting out of marketing will not affect transactional communications.

6. Children’s Privacy

Our website is not intended for individuals under 21. We do not knowingly collect data from anyone under 21, and proof of age is required before fulfilling orders.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on applicable laws, including the CCPA/CPRA and GDPR.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Restrict or object to processing

  • Request a copy of your data in portable format

To exercise these rights, write to our mailing address.

9. Third-Party Services

We use trusted third-party providers for:

  • Payment processing

  • Shipping and fulfillment

  • Website hosting and analytics

These providers only process data necessary to perform contracted services and are bound by confidentiality obligations.

10. Hosting & E-Commerce Platforms

Our website is hosted and operated using third-party e-commerce platforms, including but not limited to Shopify. These platforms may collect and process user data in accordance with their own privacy policies and terms of service.

We are not responsible or liable for any collection, use, disclosure, or security practices of Shopify or any other hosting or platform provider. Your interactions with these platforms are governed by their own policies, which may change over time.

You can review Shopify’s current privacy policy here:
Shopify Privacy Policy

11. Medical Advisors and Data Access

Any medical advisors featured on our site serve solely in a limited, non-clinical informational capacity. They do not collect, access, or store customer information. No physician–patient or professional relationship is created by their presence or statements. All content is for general informational purposes only and does not constitute medical advice.

12. International Data Transfers

If you are located outside the U.S., your data may be transferred to and processed in the U.S. We comply with applicable laws, including GDPR, for such transfers.

13. Security Measures

We implement industry-standard encryption (SSL/TLS) and secure server technology to protect your data. Access is restricted to authorized personnel only.

14. Refund & Return Policy

Refunds or replacements are available only if reported within 72 hours of confirmed delivery and only for damaged or incorrect items. Due to product nature, opened items cannot be returned.

15. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content, policies, or practices.

16. User Responsibilities

By using our site, you agree to:

  • Keep account credentials confidential

  • Provide accurate information

  • Comply with our Research Use Only policy (products are not for human or veterinary use)

17. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted here with a revised “Last Updated” date.